Selling On The Phone

We cannot escape the fact that the phone is very often still used as a convenient instrument in selling our products and services, as well as selling appointments. The difference between an average sales person and an excellent one will make a significant difference to your sales results.

Consider: if your closing rate (incoming hot leads) improved from 60% to 80%, it translates into more than 30% improvement in your closing rate! Or if your closing rate increased from 10% to 15% (outgoing calls) it means that your closing rate has improved by 50%, and this in turn results in a huge difference to the total sales you bring in.

For example, if you phoned 250 prospects per week (50 per day; 10 per hour for 5 hours per day), and closed 10% (2 sales per 20 calls) at an average of R500, your sales will amount to R12,500. If you improved your closing rate from 2 to 3 sales per 20 calls (which is 50% growth), your sales will soar to R18,750, just by closing one more sale for every 20 calls.

Why you need this workshop

• Learn how to maintain a positive attitude when selling on the phone.
• "Selling on the Phone" will teach you both the soft skills as well as specific technical selling skills to improve your effectiveness with selling on the phone.

Workshop Curriculum

• Measuring your Strike Rate (Keeping Records)
• Closing the Sale
• Buying Signals
• Handling a Stall
• Overcoming Objections
• What do Customers Buy?
• Talk Features, not Benefits
• Satisfy the Need
• Uncover the Need
• The Effective use of Questioning Techniques
• The Importance of First Impressions
• The Art of Effective Listening Skills
• 3 Important Pre-requisites before Picking up the Phone

Book your seat today

Who Should Attend?

• Sales teams.
• Start-up business owners who will also play a role in selling.
• Salespersons wanting to brush up on their sales skills.
• Salespersons starting off in a sales career.

Training Options

• Virtual sessions (coming soon).
• Custom team training options available.
• One-on-one coaching sessions.
• In-person group workshops (max 16 participants).